Frequently Asked Questions
Straight answers about our formulas, how to use them, and how ordering works. If your question is not here, email info@lomalux.com.
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About Loma Lux
What makes Loma Lux different from other skincare?
Our founder is a dermatologist. He built these formulas from natural ingredients and then put them through scientific research and clinical testing, to the standards he expected for his own patients. We treat inflammatory skin conditions as a system — internal medications, topical treatments, transdermal patches and skincare tools designed to work in tandem — rather than selling a single cream and hoping.
What does “inside out” actually mean?
Acne, eczema and psoriasis are driven by processes underneath the skin, not only on its surface. A cream can calm what you can see; it cannot reach what is causing it. Our internal formulas work on those drivers while the topicals handle the flare in front of you. Most customers use one of each.
Are your products steroid-free?
Yes. There are no steroids in any Loma Lux formula. Many of our customers come to us after being told to limit how long they can use a topical steroid.
Are your products FDA approved?
Loma Lux Laboratories products are over-the-counter skin health medications, labeled and registered with the FDA as part of the National Drug Code database. Eczemol OTC is FDA cleared. Everything is made in the USA in an FDA-registered facility using GMP practices.
Using the products
Which product should I start with?
Start with the internal formula for your condition — Acne Pill, Eczema Pill or Loma Lux Psoriasis — and add one topical for immediate relief. If you are not sure which topical, Eczemol OTC suits broken or irritated skin, Curcumin Plus Patches suit redness and inflammation, and the Cool It! Ice Roller suits itching.
How long before I see results?
It depends on the condition. Acne Pill and Eczema Pill: most people notice a difference in two to four weeks. Psoriasis: 85% of patients in our clinical work saw results in eight to twelve weeks. These formulas work on causes rather than symptoms, so they take longer than a surface treatment — and they hold better once they work.
Can children use Loma Lux products?
Our products are suitable for children aged 2 and over as well as adults — the Eczema Pill is berry flavored specifically so children will take it. As with any medication, check with your child's doctor first.
Can I use Loma Lux alongside my prescription treatment?
Talk to your dermatologist or prescriber first. Our products are over-the-counter medications, and anyone treating you should know everything you are taking.
Orders, shipping & returns
How long does shipping take?
We ship every order by the next business day. There is no weekend or holiday shipping, so an order placed on a Monday ships by Tuesday, and an order placed over the weekend ships the following Monday.
What is your return policy?
We offer a 90-day guarantee return window. Ship the item back to us — an empty bottle is fine to return — and once we receive it we process a return credit within 5 business days. Returns go to: Loma Lux Returns, 6591 Davis Industrial Parkway, Solon, OH 44139 USA. Questions? Email info@lomalux.com or call (800) 316-9636 within the USA, Monday to Friday, 9 am to 5 pm EST.